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Q: Do I have to bring my car to the insurance companies drive through claim center or repair facility?
A :No, section 2610 of the NYS Insurance Law states: you have the right as the vehicle owner or lessee to have your vehicle inspected and repaired at auto body shop of your chose. Better yet, if you have not yet reported the claim to your insurance company come see us first and we will handle the entire claim process for you!
Q: If my car has sustained structure damage, can it be repaired?
A :Yes, at Flower Hill Auto Body we only use the latest in structure repair and alignment equipment as well as factory OEM repair procedures to restore your vehicle back to manufacturer specification.
Q: Can you match my existing paint color of my vehicle?
A :Yes, at Flower Hill Auto Body we are equipped with the latest color match and water base paint technology from Dupont. Water base paint is currently used by most automotive manufacturers and will insure a correct color match every time. Our experts are certified in the latest color matching systems and use only state of the art paint booths to ensure you receive the right color, texture, gloss and lasting finish for your repaired vehicle.
Q: I was in a collision, and my vehicle is no longer drivable. What should I do?
A :Contact Flower Hill Auto Body and let us handle everything for you. We are well equipped to fulfill any towing needs for your vehicle. Our professionally trained and certified drivers provide full-service towing and are knowledgeable about the proper techniques to tow luxury and high-performance vehicles.
Q: Do I need to make an appointment to obtain an estimate?
A :No appointment is necessary. You are welcome to drive your vehicle to us or you can call us to arrange for towing or pickup, if you prefer. Our hours are 8:00 a.m. to 5:30 p.m., Monday through Friday.
Q: Do you work my insurance company?
A :Yes. We work with all insurance companies. Our experienced staff will be happy to assist you in all aspect of your vehicle repair, including working directly with your insurance company to process your claim, with the minimal amount of hassle for you.
Q; Do you offer car rentals during repairs?
A :Yes. we have partner with Enterprise Rent-A-Car to arrange a rental car for the duration of your car service, using your insurance company`s policies and guidelines or billed directly to you or another party. Enterprise is on site at Flower Hill Auto Body for your convenience .We also offer complimentary pickup and delivery and shuttle service to aid you in your transportation.
If you have a question we have not address, please feel free to contact us by phone or email.